CRITICAL INCIDENTS AND CRITICAL INCIDENT STRESS MANAGEMENT (CISM) – AN EMPLOYEE ASSISTANCE PROGRAMME (EAP) PERSPECTIVE
Employees respond differently to critical incidents, which makes it even more complicated when this reaches the point of requiring therapeutic intervention. The most common response to critical incidents may be the risk of developing post-traumatic stress disorder (PTSD) and/or depression. This reality requires management – through the Employee Assistance Programme (EAP) – to be able to effectively deal with such critical incidents.
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