AN IMPACT AND COST-BENEFIT ANALYSIS OF AN EMPLOYEE ASSISTANCE PROGRAMME AT A SOUTH AFRICAN BANK

Cammy Orren, Lourie Terblanche

Abstract


According to Follis (2001:37), “Without people (or human resources) organisations would not
be able to function and deliver their products or services to their customers”. In addition to the
important role that people play, Employee Assistance Programmes (EAPs) are designed to
enable management to build the productivity capacity of each individual in the organisation
(Malatji, 2001:34). It is therefore essential that the human resource sector of organisations is
managed and developed in order to optimise the individual and group capacity of human
resources to reach these organisational objectives and personal goals

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DOI: https://doi.org/10.15270/45-4-193

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