ETIESE DIMENSIES IN DIE BENUTTING VAN DIE ENKELSISTEEMNAVORSINGSONTWERP
DOI:
https://doi.org/10.15270/44-1-258Abstract
Maatskaplike werkers moet kan demonstreer dat die maatskaplikewerk- hulpverleningsintervensieswat hulle toepas, waarneembare uitkomste lewer in die lewens en omstandighede
van individue, groepe, gemeenskappe en organisasies. Laasgenoemde geld ook vir die
programme en projekte wat deur ’n welsynsorganisasie aangebied word. Hierdie verantwoordelikheid
val saam met die staat se Kwaliteitsbeheerbeleid. Hierdie verantwoordelikheid is reeds
sedert die sewentigerjare van die vorige eeu sterk beklemtoon (Fanshel, 1980:32-35).
Maatskaplike werkers het die verantwoordelikheid om aan kliënte, werkgewers, borge,
subsidiërende liggame en die gemeenskap te kan toon dat hulle professionele dienslewering ’n
bydrae tot die welsyn van die breër gemeenskap lewer. Hierdie verwagtinge ten opsigte van
maatskaplike werkers is ook deur skrywers soos onder andere Bloom en Fischer (1982:476) en
Royse (1991:5) uitgewys. Loewenberg en Dolgoff (1992:223) sê in die verband: “Social
workers are accountable to the people they serve, to their profession and to society.” Reeds in
1993 noem Nelson (1994:65) die volgende in die verband: “In the past few years, social
workers have been invited,…to evaluate their practice outcomes more objectively for greater
accountability to clients and agencies.” In die lig van die globaliseringsproses, die hoër eise
wat die mens aan sy omgewing en diensleweringstrukture stel, die strewe na meer bruikbare
kennis, asook die hoër opleidingstandaarde wat aan maatskaplike werkers gestel word om altyd
eties op te tree, word daar by die aanvang van die nuwe millennium verwag dat maatskaplike
werkers op ’n etiese en vaardige wyse praktyk-evaluering kan onderneem.Ten spyte daarvan
dat evaluering ’n integrale deel van die maatskaplike werker se professionele vaardighede vorm
(Bloom & Fischer, 1982:476), bevraagteken skrywers soos Fischer (1993:19) en Nelson
(1994:140) die wetenskaplikheid van die wyses waarop maatskaplike werkers hulle
dienslewering evalueer. Maatskaplike werkers evalueer dikwels die effektiwiteit van hulle
dienslewering aan die hand van die positiewe of negatiewe menings wat die kliënt(e) met
betrekking tot die bereiking van die beplande hulpverleningsdoelwitte uitspreek (Nelson,
1994:141), of hulle steun op hulle eie subjektiewe waarneming of vooroordele (Grinnell,
1997:9).
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