UNDER-UTILISATION OF INTERNAL EMPLOYEE ASSISTANCE PROGRAMME (EAP) SERVICES BY THE SOUTH AFRICAN POLICE SERVICE IN LEPHALALE, LIMPOPO PROVINCE

  • Mmaphuti Percy Dipela UNISA
  • Sello Sithole UNISA
Keywords: employee assistance practitioner, employee assistance programme, employees, South African Police Service, underutilisation, workplace

Abstract

An employee assistance programme (EAP) is a service provided by an employer to employees who experience personal problems. Its utilisation becomes a challenge when the targeted population prefers to use alternative services to this programme specifically earmarked for them. Such a situation motivated this quantitative research aimed to evaluate the utilisation of the employee assistance programme in the South African Police Service (SAPS) in the Waterberg district of Limpopo Province. A systematic sample comprising of 189 respondents was drawn from the total population of 398 employees. The study revealed that the employees’ awareness of the programme was very low.

Author Biographies

Mmaphuti Percy Dipela, UNISA
School of  Social Sciences
Sello Sithole, UNISA
School of  Social Sciences
Published
2021-10-20
Section
Articles