AN IMPACT AND COST-BENEFIT ANALYSIS OF AN EMPLOYEE ASSISTANCE PROGRAMME AT A SOUTH AFRICAN BANK
AbstractAccording to Follis (2001:37), “Without people (or human resources) organisations would notbe able to function and deliver their products or services to their customers”. In addition to theimportant role that people play, Employee Assistance Programmes (EAPs) are designed toenable management to build the productivity capacity of each individual in the organisation(Malatji, 2001:34). It is therefore essential that the human resource sector of organisations ismanaged and developed in order to optimise the individual and group capacity of humanresources to reach these organisational objectives and personal goals
CASCIO, W.F. 1982. Costing human resources: the financial impact of behavior in
organizations. Massachusetts: Kent Publishing Company.
CHALLENGER, B.R. 1988. The need for employee assistance programs. In: DICKMAN, E.,
CHALLENGER, B.R., EMENER, E.W. & HUTCHISON, W.S. (jr) (eds) Employee
assistance programs: a basic text. Illinois: Charles C Thomas Publisher.
CILLIERS, S.P. 1977. Absenteeism in Cape industries: a summary report. Stellenbosch:
University of Stellenbosch.
COLLINS, K.R. 1998. Cost/Benefit analysis shows EAP’s value to employer. EAPA
CSIERNIK, R. 1995. A review of research methods used to examine employee assistance
program delivery options. Evaluation and Program Planning, 18(1):25-36.
DE VILLIERS, V. 1992. Afwesigheid van werk as verskynsel in die bedryf –
literatuurstudie. Johannesburg: Rand Afrikaans University. (Unpublished MA Dissertation)
DELPORT, C.S.L. 2002. Quantitative data collection methods. In: DE VOS, A.S.,
STRYDOM, H., FOUCHÉ, C.B. & DELPORT, C.S.L. Research at grass roots: for the social
sciences and human services professions (2nd ed). Pretoria: Van Schaik Publishers.
DURKIN, W.G. 1985. Evaluation of EAP programming. In: KLARREICH, S.H., FRANCEK,
J.L. & MOORE, C.E. (eds) The human resources management handbook: principles and
practice of employee assistance programs. New York: Praeger Press.
FOLLIS, E. 2001. Organization development and human resources: Planning for the future.
Organization Development Journal, 19(2):37-46.
FRENCH, M.T. & ZARKIN, G.A. 1995. A methodology for evaluating the costs and benefits
of employee assistance programs. Journal of Drug Issues, 25(2):451-471.
GÒMEZ-MEJIA, L.R., BALKIN, D.B. & CARDY, R.L. 2001. Managing human resources
(3rd ed). New Jersey: Prentice-Hall.
HAMILTON-ATWELL, A. ENGELBRECHT, S. & PIENAAR, T. 2002. Absenteeism in
industry: a literature survey. South Africa: Business DNA.
HIGHLEY, J.C. & COOPER, C.L. 1994. Evaluating EAPs. Personnel Review, 23(7):46-59.
HOCKET, R. 1987. EAP utilization and cost benefits. In: MAIDEN, R.P. (ed) EAPA facts.
Chicago: University of Illinois.
HOLOSKO, M.J. 1988. Prerequisites for EAP evaluations: a case for more thoughtful
evaluation planning. Employee Assistance Quarterly, 3:59-67.
HYATT, J. 2007. Addressing psychological fitness for duty, Journal of Employee Assistance,
JONES, O.F. 1985. The rationale and critical issues of EAP development. In: KLARREICH,
S.H., FRANCEK, J.L. & MOORE, C.E. (eds) The human resources management
handbook: principles and practice of employee assistance programs. New York: Praeger
KIM, D.S. 1988. Assessing employment assistance programs: evaluation typology and models.
Employee Assistance Quarterly, 3:169-188.
LIEBENBERG, C.J. 1990. Analysing the cost effectiveness of an employee assistance
programme on an Anglo American Corporation gold mine. In: EAPs in practice in the South
African context. A publication of the EAP Workgroup of Southern Transvaal and the Orange
MACALPINE, A. 2003. Today’s EAPs offer services everyone can use. Benefits Canada,
MAIDEN, R.P. 1988. Employee assistance program evaluation in a federal government agency.
Employee Assistance Quarterly, 3(3/4):191-203.
MALATJI, S.M. 2001. Get with the programme. People Dynamics, March:14-34.
MASI, D.A. & GOFF, M.E. 1987. The evaluation of employee assistance programs. Public
Personnel Management, 16(4).
MERRICK, N. 2002. Employee assistance programmes. Employee Benefits, February:41-48.
MEYER, A. 1994. Employee assistance programmes: a needs assessment and cost-benefit
analysis. Cape Town: University of Cape Town. (Unpublished MA Dissertation)
OHER, J.M. 1999. Survey research to measure EAP customer satisfaction: a quality
improvement tool. In: OHER, J.M. (ed) The employee assistance handbook. New York: John
ORREN, C. 2004. An employee assistance programme impact and cost benefit analysis at
a South African national organisation. Pretoria: University of Pretoria. (Unpublished MA
SHEAR, T.H. 1995. What is the value of your EAP? EAP Digest, January/February:20-23.
SONNENSTUHL, W.J. & TRICE, H.M. 1986. Strategies for employee assistance programs:
the crucial balance. Cornell University: ILR Press.
STOREY, B. (ed) 2000. Employment practice survey 1(2). Rivonia: Andrew Levy &
WILBURN, C. 2007. Helping employees with financial problems. Journal of Employee
YAMATINI, H. 1988. EAP benefit and cost structure analysis: a suggested estimation method.
Employee Assistance Quarterly, 3(3):129-149.
This journal is an open access journal, and the authors and journal should be properly acknowledged when works are cited.
Social Work/Maatskaplike Werk hold copyright.
Auhtors may use the publishers version for teaching purposes, in books, and with conferences.
The following license applies:
Attribution CC BY-4.0
This license lets others distribute, remix, tweak, and build upon your work, even commercially, as long as they credit you for the original creation.
Articles as a whole may not be re-published with another journal.